Return & refund policy

Return & Refund PolicySun-pilot Interiors & Blinds

Effective Date: 01-march-2026At Sun-pilot Interiors & Blinds, we are committed to delivering quality products and professional services.

Please read our return policy carefully before making a purchase.

1. Custom-Made ProductsMost of our products, including window blinds, furniture, wall panels, and customized interior items, are made-to-measure.

Because they are custom-produced:Custom orders are non-refundableCustom orders are non-returnableChanges cannot be made once production has startedWe advise customers to confirm measurements, colours, and specifications before approval.

2. Ready-Made ProductsFor non-custom, ready-made items:Returns must be requested within 48 hours of deliveryItems must be unused and in original conditionPackaging must remain intactDelivery fees are non-refundableInspection will be conducted before approval of refund or exchange.

3. Damaged or Incorrect ItemsIf you receive:A damaged productA defective itemThe wrong productPlease contact us within 24 hours with photos or videos as proof.We will assess and provide:ReplacementRepairOr exchange (where applicable)

4. Installation ServicesOnce installation is completed and approved by the client:Service fees are non-refundableComplaints must be reported within 24 hours

5. Refund ProcessingApproved refunds (if applicable) will be processed within 5–10 business days via the original payment method.

6. Order CancellationOrders can only be cancelled:Before production beginsBefore materials are cut or customizedOnce production starts, cancellation is not allowed.

7. Contact InformationFor return or refund inquiries, contact:📞 09134068772💬 https://wa.me/2349134068772🌐 www.sunpilot.com.ng