Refund Policy
- Eligibility for Refunds
Refunds are available for items that are damaged, defective, or incorrect upon delivery.
Items must be unused, in their original packaging, and returned within 1 to 5 day of receipt.
- Non-Refundable Items
Certain items, such as perishable goods, custom-made products, or digital downloads, are not eligible for refunds.
- Refund Process
To request a refund, customers must:
a. Contact us at email or whatsapps within 1 to 5 day of receiving the goods.
b. Provide proof of purchase (e.g., order confirmation or receipt).
c. Include photos or descriptions of the issue for defective or damaged items.
- Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Use a trackable shipping service or purchase shipping insurance.
- Refund Timeline
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [insert time frame, e.g., 7–14 days], and the amount will be credited back to your original payment method.
- Exchanges
If you prefer an exchange for a defective or incorrect item, please contact us to arrange a replacement.
- Contact Information
For questions about refunds, visit contact us page